Frequently Asked Questions
Product Information
We have several flourless products – see the flourless page – however they are made in our bakery which also makes gluten based products.
Sorry, not as yet.
Absolutely! Our products have anywhere from 5-10 days shelf life – please check the use by/best before date on the cake box.
Yes, it is possible to write on some of the cakes – please call us to verify on 02 9695 1695 – otherwise, we have white/dark chocolate plaques that we can write your message on. See details here: Personalisation
Yes, we recommend our products be stored at or below 5° degrees Celsius, but served at room temperature.
It’s really up to you, but generally a 25cm cake yields 12-16 slices and a 20cm cake, 6-10 slices.
We do not cut the cakes prior to delivery.
Please refer to the spec sheet with nutritional information on the product page – if we haven’t put one in yet, please call us on 9695 1695 – all ingredients are included in the spec sheet – but please be aware we are not a nut free bakery.
Yes we do, however we are not a nut free bakery – refer to the Allergen statement on our spec sheets which has a disclaimer regarding nuts.
We’ve chosen the most popular flavours for our mixed boxes – trust us!
All our products have been sent for independent shelf life testing & that’s what we put on our use by/best before stickers – they cannot be varied.
We’d rather you enjoyed our products at their freshest but some products do freeze well – contact us for specifics on 02 9695 1695. However, if you do want to freeze the product, cut it into portions & wrap individually, date and freeze for no more than 3 months. Thaw by bringing to room temperature and consume within 24 hours – please do not refreeze.
No! All savoury products are 80% baked & need to be heated for a further 20 minutes (approximately, depending on your oven) in a medium oven before serving.
Ordering & Delivery Information
Unfortunately we cannot specify a time since we do not know what orders will be required for the day – if there is a danger of you not being home, please choose to have your order delivered in a styra-foam box packed with dry ice.
$60 for most sydney metro area’s. There is no minimum value for orders placed for collection from our Botany Bakery.
Unfortunately we are closed on weekends & public holidays – please arrange for your order to be delivered on the Friday if needed on the weekend.
We require all orders for next day delivery to be placed before 3pm the previous business day. We do not deliver on weekends. You are welcome to call us on 02 9695 1695 at anytime during business hours to see whether we have any cakes that you might be able to collect that same day.
Sure, as long as we have all the details – including the correct delivery address & whether or not someone will be available at that address on the specified date to receive the delivery.
Not at the moment – we’re working on it!
For business to business customers, please call us on 02 9695 1695 to get the relevant account forms sent to you. Retail customers have no need to establish an account.
We’re happy to cancel any order before 3pm on the business day before the expected delivery – a refund will be organised to the full value of the payment that was processed.